Frequently Asked Questions
How confidential are your services?
Security is a top priority in our services. All personal information that you submit is only for purposes of communication. All this information is treated with the utmost confidentiality and therefore, cannot be shared with any third parties without your consent. Furthermore, our experts have no access whatsoever to the clients' information. Similarly, the clients cannot access the experts' data except for their unique identification number in the system.
How much time does it take to complete an order?
We always strive to complete your assignment before the deadline that you indicated on your order form. Most of the assignments will be delivered a bit earlier before the deadline in order to give the client time to ascertain that the paper meets the expected standards.
How will I access my paper once it is ready?
Once the work you submitted is completed, the system will automatically notify you to log in into your account and download it. Alternatively, we will send the paper to the email address you provided during registration.
How original is your work?
We always ensure that all the papers we deliver are original. When the writers deliver plagiarized work, they face the risk of termination of the contract that we agreed with them. Moreover, we scan all the work in a plagiarism software to ensure that we deliver our promises.
What steps do I take when I am not satisfied with the work delivered?
If you are dissatisfied with the quality of the work, you have the right to request for a revision and editing by the writer. In this case, you will be required to mention what you need to be updated and also within deadline the amendments should be completed. Please note that you are granted a ten-day period when you can request for a free revision.
How does the money-back guarantee work?
We highly value our clients, and therefore, we are ready to give the clients’ money back in case the client is not satisfied with the quality of the services we offer. The client is therefore entitled to receive their money back provided they meet the descriptions outlined in our refund policy.
Where are your writers from?
Since our organization operates over the internet, we work with writers from all parts of the world. We only hire English native experts who meet our requirements and are skilled enough to tackle your assignments in the highest possible standards.